To complement our dedicated server
and virtual private server offerings, and provide value to our
customers, Top Notch Hosting provides complete or partial system
administration services to help free you from the day-to-day tasks of
managing your server. Our highly skilled and experienced staff can
provide high-caliber server management and administration for your
server and relieve you or your staff from the management burden and
responsibility. Only the Windows operating
environment is currently supported.
Unless otherwise specified in a
specific service agreement, system administration services include:
|
System and User Management |
- Operating System upgrades
- Standard software upgrades
and service release updates
- Mail Server
(adding/deleting users, mail forwards,
auto-responders)
- Web Server and FTP Server
management (access control, adding domains, basic
password security, server module support)
- Other customer specific
tasks detailed in service agreement
|
|
Software
Installation and Configuration
Standard or customer-specific
applications. Specific setup and configuration instructions must
be provided by customer.
|
| Supported
Software - Windows NT |
- MS SQL Server, 2000 &
2005
- MS SQL Server, Enterprise
Edition, 2000 & 2005
- MS Transaction Server
- MS Site Server, 3.0,
Commerce Edition
- MS Site Server 3.0
- MS Site Server, 3.0
Internet Connector
- Windows 2000 Server
- Windows 2000 Advanced
Server
- Windows Server 2003
-
Windows Server 2003
Enterprise
Server
- pcAnywhere
-
MS Exchange
- MS BackOffice Suite
- Imail NT Mail Server
- MailSite Mail Server
- SurgeMail Mail Server
-
Web Trends Statistics
Analysis
- ActivePerl
Please
Note: Software not installed by Top Notch Hosting staff will not be
supported under standard or managed services agreements. |
Operating System
Troubleshooting
Log File Rotation and
Analysis
Special Notes:
System administration and
troubleshooting does not include troubleshooting of problems with
CGI scripts, custom applications, or any other customer-specific
software, including, but not limited to: Perl scripts, custom CGI,
Active Server Pages, shell scripts, and web/database integration.
Please Note:
System administration and troubleshooting services also do not
include costs of support services obtained from third-party
software vendors should they be necessary to return a server to
service.
System Administration
Service Options
Flexible
Hourly Rate Options:
| . |
| |
Per
Incident |
. |
| |
1 Hour
minimum |
$150, $150
per additional hour |
| |
Monthly |
. |
| |
2 Hours per month |
$200 per month |
| |
4 Hours per month |
$375 per month |
| |
Quarterly |
. |
| |
3 Hours over 90 days |
$325 |
| |
Security Patch Installation
Subscription |
| |
All MS Windows Security
Patches are installed immediately upon release. |
$75 per month |
Customers on monthly system
administration services are eligible for a 33% discount ($100 per
hour) for time exceeding the allocated system administration time.
Our standard per incident hourly rate is $150.
System administration and related
services are performed between 7:30 AM EST and 6:00 PM EST, Monday
through Friday. System administration services performed outside of
this time schedule, including Saturday and Sunday, will be billed at
$250/hour.
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